Right of withdrawal – 14 days

Last updated: September 4, 2026

Consumers are entitled to a statutory right of withdrawal in accordance with the applicable legal provisions.

This statutory right of withdrawal exists in addition to our voluntary 90-day return policy and is not restricted by it.

1. Withdrawal period

You have the right to withdraw from a contract concluded at a distance within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, have/has received the goods.

In the case of an order for multiple goods ordered as part of a single order and delivered separately, the withdrawal period generally begins on the day on which you, or a third party designated by you who is not the carrier, have/has received the last item.

2. How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us by means of a clear declaration of your decision to withdraw from the contract.

You can send your withdrawal declaration in particular by e-mail to the following address:

service@mynordhaus.de

You do not have to provide a reason for your withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

3. Model withdrawal form

You can use the following template for your withdrawal. The use of this form is not mandatory. Another clear declaration of your decision to withdraw from the contract is also possible.

To:

MTL BUSINESS LLC
My NordHaus
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

E-mail: service@mynordhaus.de

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods:

Ordered on () / received on ():

Name of the consumer(s):

Address of the consumer(s):

Date:

Signature of the consumer(s) (only if notified on paper):

(*) Delete as appropriate.

4. Confirmation and return instructions

Upon receipt of your withdrawal declaration, we will process your notification and inform you of the next steps.

If a physical return is required, you will receive the return instructions applicable to your order as well as the corresponding return address from us.

Please do not send the goods back to our business address in the United States on your own unless this address has been expressly communicated to you as the return address.

In certain cases, My NordHaus may waive the requirement for a physical return. If this applies to your order, we will inform you explicitly.

5. Returning goods after withdrawal

If a return is required, you must send the goods back immediately and in any case no later than 14 days from the day you informed us of your withdrawal, in accordance with the provided return instructions.

The deadline is met if you dispatch the goods before the 14-day return period has expired.

You will bear the direct costs of returning the goods in the event of withdrawal, unless we expressly inform you that My NordHaus will cover these costs.

Special regulations apply to defective, damaged, or incorrectly delivered goods. Your statutory warranty rights remain unaffected.

6. Consequences of withdrawal

If you effectively withdraw from this contract, we will refund all payments we have received from you, including the costs of the least expensive standard delivery offered by us, insofar as these have been incurred.

Additional costs arising from you choosing a type of delivery other than the least expensive standard delivery offered by us do not have to be refunded.

The refund will be issued immediately and no later than 14 days from the day on which your notification of withdrawal was received by us.

For the refund, we will generally use the same means of payment that you used for the original transaction, unless expressly agreed otherwise.

You will not be charged any additional fees for the refund by My NordHaus.

For sales contracts, we may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

7. Compensation for value

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that was not necessary to inspect the nature, characteristics, and functioning of the goods.

8. My NordHaus voluntary 90-day return policy

In addition to the statutory right of withdrawal, My NordHaus offers a voluntary 90-day return policy from the receipt of goods.

This voluntary return policy expands your return options and does not limit your statutory consumer, withdrawal, or warranty rights.

The terms and conditions of our voluntary 90-day return policy can be found on our separate page:

"Returns & Refunds"

9. Contact

My NordHaus
operated by MTL BUSINESS LLC

7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

E-mail: service@mynordhaus.de
Phone: +1 (727) 910-3946

Customer service:
Monday–Friday
09:00–17:00 (CET/CEST, German time)

E-mail is our preferred method of contact for withdrawal declarations and return requests.