Terms and Conditions

Last updated: September 4, 2026

These General Terms and Conditions apply to orders placed via the online shop My NordHaus at mynordhaus.de.

1. Provider and Contracting Party

The operator of the online shop and the contracting party for orders placed via My NordHaus is:

MTL BUSINESS LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Email: service@mynordhaus.de
Phone: +1 (727) 910-3946

My NordHaus is the online shop operated by MTL BUSINESS LLC.

2. Scope of Application

These GTC apply to contracts for the purchase of goods concluded by consumers via our online shop.

We currently deliver exclusively to:

• Germany
• Austria

Orders can only be shipped to a valid delivery address within these countries.

Mandatory legal consumer rights of the country in which the customer has their habitual residence remain unaffected, provided these apply under the applicable law.

3. Product Information

The essential characteristics and information regarding a product are displayed on the respective product page.

We endeavor to present product descriptions, illustrations, prices, and other details clearly and up to date.

Minor deviations in the presentation, particularly due to different screen settings, may occur, provided these do not alter the essential characteristics of the goods.

4. Order and Conclusion of Contract

The customer selects the desired products and adds them to the shopping cart.

Before finalizing the order, the customer can review and, if necessary, correct the provided order and contact information.

By activating the binding payment order function, the customer places a binding order for the goods contained in the shopping cart.

After receiving the order, the customer will receive an electronic order confirmation.

5. Prices and Currencies

The prices applicable to an order are displayed in the online shop and at checkout before the order is completed.

For Germany and Austria, prices are generally displayed in Euros (EUR).

The total amount relevant to the specific order is displayed to the customer before the order is completed.

6. Payment

Depending on the country, device, and availability, My NordHaus supports various payment methods, including:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Visa

The payment methods actually available for an order are displayed at checkout.

Payment is generally processed immediately in connection with the completion of the order.

7. Shipping Costs

My NordHaus currently offers free standard shipping to Germany and Austria.

For regular shipping, no shipping costs are charged to the customer by My NordHaus.

Customers do not incur any additional import or customs duties. Should such costs arise in connection with the delivery, they will be borne by My NordHaus.

Further details can be found under "Shipping & Delivery".

8. Processing and Delivery Times

The regular processing time is:

1–2 business days

The estimated transport time is:

6–10 business days

This results in an estimated total delivery time of:

7–12 business days

For the calculation of our processing and delivery times, business days are Monday to Friday, excluding public holidays.

The daily order cutoff time is 14:00 (CET/CEST, German time). Orders placed after this time are generally considered for the calculation of the processing time starting from the next business day.

Weekends, public holidays, and exceptional circumstances in the transport network may affect the delivery time.

Further details can be found under "Shipping & Delivery".

9. Shipping and Partner Suppliers

My NordHaus works with selected partner suppliers.

Depending on the product, availability, and delivery destination, an order may be shipped directly to the customer by one of our partner suppliers, including partner suppliers in China.

The shipping service provider used may vary depending on the product and delivery destination.

Further information can be found under "Shipping & Delivery".

10. Shipment Tracking

Tracking is provided for orders.

As soon as the corresponding tracking information is available, it will be made available to the customer.

You can then view the current shipping status via our "Track Order" page.

11. Order Cancellation

If you wish to cancel your order, please contact us if possible within 24 hours of placing your order via email at:

service@mynordhaus.de

A cancellation is only possible as long as the order has not yet been processed for shipping or shipped.

If the order has already been processed and shipped before the cancellation could be carried out, the shipment cannot be stopped.

After receiving the order, the customer can use the applicable return and withdrawal options.

The statutory right of withdrawal remains unaffected by this.

12. Voluntary 90-Day Return Policy

In addition to applicable statutory consumer rights, My NordHaus offers a voluntary 90-day return policy from receipt of goods.

The voluntary return policy applies in accordance with our separate return and refund conditions.

Full conditions, including information on condition, return procedure, return costs, exchanges, and refunds, can be found under:

"Returns & Refunds"

This voluntary return policy does not replace or limit statutory consumer rights.

13. Statutory Right of Withdrawal

Consumers are entitled to a statutory right of withdrawal, provided the legal requirements are met.

Information about the withdrawal period, the exercise of the right of withdrawal, returns, and the consequences of withdrawal can be found on our separate page:

"Right of Withdrawal – 14 Days"

The voluntary 90-day return policy of My NordHaus exists in addition to the statutory right of withdrawal and does not replace or limit it.

14. Defective, Damaged, or Incorrectly Delivered Goods

If a product is defective, damaged, incorrectly delivered, or if the quantity delivered does not match the order, please contact us at:

service@mynordhaus.de

We will examine the respective case and inform you about the available next steps.

If a physical return is required, My NordHaus will bear the corresponding return costs in the event of a defect, damage, or incorrect delivery.

Your statutory warranty rights remain unaffected.

15. Returns

Please contact My NordHaus before returning any goods at:

service@mynordhaus.de

If a physical return is required, this will be done via shipping according to the return instructions of our customer service.

Before the return, you will receive the return instructions applicable to your order and the corresponding return address.

Please do not send any goods without prior return instructions and do not send them independently to our business address in the United States.

In the event of a voluntary return due to a change of mind, the customer bears the direct costs of the return.

For returns under the statutory right of withdrawal, the conditions of our separate Cancellation Policy apply.

In the event of defects, damage, or incorrect deliveries, My NordHaus will bear the necessary return costs.

In certain cases, My NordHaus may waive a physical return for logistical or economic reasons. In this case, the customer will receive a corresponding confirmation via email.

16. Refunds

Upon receipt and verification of a required return, an approved refund will be processed in accordance with the conditions applicable to the respective return.

The refund is generally made using the same payment method used for the original order.

My NordHaus generally processes approved refunds under the voluntary return policy within up to 14 days, unless different statutory requirements apply to the respective case.

After processing by My NordHaus, the actual credit may take additional time depending on the payment service provider or financial institution.

My NordHaus does not charge a restocking fee for returns.

For refunds under the statutory right of withdrawal, the legal conditions described on our "Cancellation Policy" page apply.

17. Lost or Undelivered Shipments

If a shipment is proven to be lost during transit, the customer can choose between:

• a free replacement delivery or
• a full refund

after confirmation of the loss.

If an order is marked as delivered but the customer has not received it, we will first investigate the case with the responsible shipping service provider.

If it is confirmed that the order was not properly delivered, the customer can choose between a replacement delivery and a refund.

18. Statutory Rights Regarding Defects

Applicable statutory warranty and consumer rights apply to defective goods.

The voluntary 90-day return policy of My NordHaus does not replace or limit these statutory rights.

19. Customer Service and Complaints

For questions or complaints, you can reach us at:

Email: service@mynordhaus.de
Phone: +1 (727) 910-3946

Service Hours:
Monday–Friday
09:00–17:00 (CET/CEST, German time)

We strive to answer inquiries within 24 hours on business days.

Our preferred method of contact is email.

20. Data Privacy

Information about the processing of personal data can be found in our Privacy Policy.

Information about the use of cookies can be found in our Cookie Policy.

21. Applicable Mandatory Consumer Rights

No provision of these GTC is intended to restrict or exclude mandatory rights to which consumers are entitled under the applicable law.

To the extent that mandatory consumer protection regulations of the state in which the consumer has their habitual residence apply, these remain unaffected.

22. Contact and Company Information

My NordHaus
operated by MTL BUSINESS LLC

7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Website: mynordhaus.de
Email: service@mynordhaus.de
Phone: +1 (727) 910-3946