FAQ

Here you will find answers to frequently asked questions regarding orders, shipping, returns, refunds, and payment at My NordHaus.

Ordering & Shipping

How long does delivery take?

The estimated total delivery time is generally 7–12 business days from order placement.

This typically consists of a processing time of 1–2 business days and a shipping time of 6–10 business days.

As soon as your order has been shipped, you will receive a shipping confirmation with the corresponding tracking information.

Which countries do you ship to?

We currently ship to Germany and Austria.

What are the shipping costs?

Standard shipping to Germany and Austria is free.

Should additional shipping options be available, they will be displayed to you, including the respective costs, at checkout before you complete your order.

How can I track my order?

As soon as your order has been shipped, you will receive an email with your tracking number.

You can view the current shipping status at any time via our “Track Order” page.

Can I cancel my order?

If you would like to cancel your order, please contact us if possible within 24 hours of placing your order at:

service@mynordhaus.de

A cancellation is only possible as long as the order has not yet been processed for shipping or shipped.

If a cancellation is no longer possible, our return and refund policies apply. Your statutory right of withdrawal remains unaffected.

Returns & Refunds

Can I return an item?

Yes. In addition to your statutory rights, My NordHaus offers a voluntary 90-day return policy from the receipt of your order.

Please contact our customer service at service@mynordhaus.de before returning an item. Our team will inform you about the return procedure and the next steps.

Further information regarding requirements, procedures, and potential return costs can be found in our Return & Refund Policy.

Your statutory right of withdrawal remains unaffected by our voluntary return policy.

When will I receive my refund?

After receipt and inspection of your return, the refund will be processed in accordance with our Return & Refund Policy.

The refund is generally issued via the originally used payment method.

After processing by My NordHaus, it may take a few additional days for the amount to be visible on your account, depending on your payment provider or financial institution.

What happens if my item arrived damaged, defective, or incorrect?

Should an item arrive damaged, defective, or incorrect, please contact us as soon as possible after discovering the problem at:

service@mynordhaus.de

Please provide your order number and, if possible, send us photos of the item or the issue discovered.

Our customer service will review your case and inform you about the next steps.

Your statutory warranty rights remain unaffected by this.

Payment & Security

Are my payment details secure?

Payments are processed via secure and encrypted payment providers.

My NordHaus does not store full credit card information on its own servers.

Which payment methods do you accept?

We accept common payment methods. The payment options currently available for your order will be displayed during checkout.

These may include credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay, among others.

Customer Service

How can I contact My NordHaus?

Our customer service can be reached via email and telephone:

Email: service@mynordhaus.de
Phone: +1 (727) 910-3946

Service Hours:
Monday–Friday
09:00 AM–05:00 PM (CET/CEST)

We strive to answer inquiries within 24 hours on business days.

Further Information

Further details regarding orders, shipping, returns, and your statutory rights can be found on our information and policy pages:

• Returns & Refunds
• Shipping & Delivery
• Right of Withdrawal
• Payment Methods
• Terms & Conditions (GTC)
• Privacy Policy
• Contact
• Legal Notice

My NordHaus is operated by MTL BUSINESS LLC.