Shipping & Delivery

Last updated: September 4, 2026

At My NordHaus, we value transparent shipping information. On this page, you will find all the important information regarding shipping costs, processing times, delivery times, tracking, and our delivery areas.

1. Delivery areas

My NordHaus currently delivers exclusively to the following countries:

• Germany
• Austria

Orders can only be shipped to a valid delivery address within these countries.

2. Shipping costs

We offer free standard shipping on all orders to Germany and Austria.

For regular shipping, the customer is not charged any shipping costs by My NordHaus.

Customers do not incur any additional import or customs duties. Should such costs arise in connection with the delivery, they will be borne by My NordHaus.

3. Processing time

After receiving your order, we generally require 1–2 business days to process the order and prepare it for shipment.

Processing takes place from Monday to Friday, excluding public holidays.

Our daily order cutoff time is:

2:00 PM (CET/CEST, German time)

Orders received after 2:00 PM are generally considered from the next business day for the calculation of the processing time.

4. Transit time

After processing is complete, the estimated transit time is:

6–10 business days

The actual transit time may vary depending on the destination country, the shipping carrier, and local conditions.

5. Estimated total delivery time

The estimated delivery time is composed of:

Processing time: 1–2 business days
Transit time: 6–10 business days

This results in an estimated total delivery time of:

7–12 business days

For the calculation of our processing and delivery times, business days are Monday to Friday, excluding public holidays.

The delivery time begins, taking into account our processing times and the daily order cutoff.

In the event of weekends, public holidays, or exceptional circumstances in the transport network, the estimated delivery time may be shifted accordingly.

6. Shipping origin and shipping partners

My NordHaus works with selected partner suppliers.

Depending on the product, availability, and delivery destination, your order may be shipped directly from one of our partner suppliers in China.

We work with selected suppliers and quality standards to offer our customers a reliable product selection.

Since we work with various logistics and shipping partners, the carrier used for your order may vary depending on the product and destination.

7. Delivery address

Orders are shipped to the delivery address provided by the customer during the checkout process.

Please check your delivery information carefully before completing your order.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible at:

service@mynordhaus.de

We cannot guarantee a change of delivery address after the order has been processed or shipped in every case.

8. Tracking

Tracking is provided for orders.

As soon as the relevant shipping and tracking information is available, you will receive the tracking information for your order.

You can then view the current shipping status via our "Track order" page.

Please note that after a tracking number is provided, it may take some time before the shipping carrier displays the first tracking information in their system.

9. Delays

Delays may occur due to exceptionally high shipping volumes, public holidays, customs clearance, weather events, or other circumstances beyond our direct control.

If your order has been in transit for an unusually long time, please contact us at service@mynordhaus.de so that we can check the shipping status.

10. Lost shipments

If a shipment is proven lost during transit, please contact our customer service.

After the loss is confirmed, you can choose between:

• a free replacement delivery or
• a full refund

choose.

11. Orders marked as delivered but not received

If tracking shows your order as delivered, but you have not received it, please contact us at:

service@mynordhaus.de

We will investigate the case with the responsible shipping carrier.

If it is confirmed that the order was not properly delivered, you can choose between a replacement delivery and a refund.

12. Order cancellation

If you wish to cancel your order, please contact us via email as soon as possible, ideally within 24 hours of placing your order.

Please send your request, including your order number, to:

service@mynordhaus.de

Cancellation is only possible as long as the order has not yet been processed for shipping or dispatched.

If your order has already been processed and shipped before the cancellation could be carried out, the shipment cannot be stopped.

In this case, you can use our regular return procedure after receiving the order.

Your statutory right of withdrawal remains unaffected by this.

Further information can be found under "Returns & Refunds" and "Right of withdrawal".

13. Contact

For questions regarding shipping, delivery, or tracking, you can reach us at:

My NordHaus
operated by MTL BUSINESS LLC

7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Email: service@mynordhaus.de
Phone: +1 (727) 910-3946

Customer service:
Monday–Friday
09:00 AM–05:00 PM (CET/CEST, German time)

Our preferred contact method for support requests is email.